How to Leverage Industry Awards
Posted on Monday 3 April 2023.
There is never a better time than Spring for a fresh perspective on your marketing strategy and a look at what you can accomplish in the next 6 months. This could include finding ways to raise the profile of your brand, investing in developing your team, innovating to win new clients, and, most importantly, retain
Conversational AI in Employee Experience
Posted on Tuesday 28 March 2023.
With the advent of conversational AI, companies are finding new ways to streamline internal processes and improve the overall employee experience by employing a bot-human hybrid model. From the IT helpdesk to HR support, conversational AI has revolutionised the way businesses communicate and interact with their employees. In this blog post, we’ll discover what employee
Exploring ChatGPT: Stats and Insights You Can’t-Miss
Posted on Thursday 16 March 2023.
The day has come – we’ve decided to jump into the ChatGPT bandwagon! After all, ChatGPT is one of the most “advanced” AI tools ever made available to us – so far. Since its launch in November 2022, ChatGPT has inspired many discussions and broken unexpected records. It has set new standards, which will be
How to Empower Customer Service with GigCX
Posted on Thursday 9 March 2023.
Customer experience and satisfaction are critical to the success of any business. With up to 12 positive experiences needed to make up for a single negative one, it’s clear that exceptional customer service is a must. However, the way we approach customer service has evolved. In today’s fast-paced world, organisations must adapt to emerging trends
Catch Up With 2022 SDI Award Winners: Fouzia – Serco
Posted on Tuesday 7 March 2023.
It’s been a while since the winners of the SDI Awards 2022 were announced, and it’s time to catch up with the successful award entries! The SDI Awards recognises, promotes and acclaims excellence, professionalism, innovation and the outstanding achievements of the people and teams to the success of their organisation. Through our downloadable case study,
Protecting the IT Service Desk from Social Engineering Attacks
Posted on Monday 27 February 2023.
Social engineering attacks are on the rise and a major threat to the IT service desk. Is your organisation prepared? Here’s what you need to know. Social engineering and the service desk ISACA’s State of Cybersecurity 2022 Report indicates that for the second year in a row, social engineering was the top attack type. With