About SDI
SDI Has Been Inspiring Service Desk & Support Teams Worldwide To Be Brilliant Since 1988
Tried and tested for over 35 years by thousands of organisations and professionals worldwide, SDI is here to develop, guide and support your transformation journey. We’re here to support you in shaping the future of your company’s service wherever you are in the world.
Getting involved with our community is easy:
Becoming an SDI Member is the most valuable way to get the most from our brilliant community.
Explore our Resources to discover a host of content from best practice standards to research reports, or join one of our free virtual events.
Get in touch with the team who are always available for a chat and to help you find ways to overcome your service delivery challenges.
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What Our Community Says About Us
Our interactions with SDI have been brilliant. The people have been incredibly supportive and helpful and the content we have been exposed to has been invaluable in our continued growth, expansion and improvement.
JOSHUA NELSON Power Design Inc
Many thanks for the boost of confidence this SDI training has given me and for all the helpful tips and information. It was really refreshing to be guided by someone who has a clear passion in delivering great service and who also has lots of experience in helping others to do so. SDM Training Course.
DAN UPTON Plymouth University
Being a member of SDI has provided us the tools to improve our service, raise our profile, demonstrate our value and connect the IT Service Desk to work closer to the rest of IT and the University. Our customers have witnessed improved response times, communications, customer engagement and, ultimately, improved customer satisfaction.
ANTONIA JONES University of Leeds
We now have a clear direction and strategy for continual improvement
ANNA LISTER RPMI
The resources and community available are invaluable. These contributed to us achieving a same day resolution monthly average of over 70% and seeing a drop in incidents of over 34.71%
ROBERT LONGDEN Central Technology
The course itself was very informative – I am now able to be better in my role and deal with customers far more efficiently. I loved the course, and the material and trainer were amazing. SDA Training Course.
DEBRA HELEN SMITH NHS Ayrshire & Arran
We were keen to join the community that promotes best practice standards, allowing us to improve both individually and as a team, whilst consistently developing the service we provide to our clients.
BECKY PATTERSON Tikit (One Advanced)
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Leveraging the Service Desk Assessment and the Role of Data in Enhancing CX
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