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Use this form to get in touch. We are here to support service desk and IT Support teams to be even more brilliant! We look forward to hearing from you.
SDI Premium Membership £645
• Benefit from a 15% Discount on any 3 Training Courses.
• Get access for 5 users to premium content and benefits.
• Access to ITSM Community Forum.
• Discounts on Spark and Awards tickets for up to 5 people.
• Access to additional insight, content, tools, data and resources.
• Access to MetricNet Data Packs.
• Attend SDI face to face events Free.
• Discount on Improvement and Consultancy Services.
• Discount on Bespoke (In-house) Staff Training Packages.
• Additional ‘Bolt On’s to personalise your membership.
And other new benefits being added all the time…
Become A Premium Member Today
Become A Premium Member TodayPer Year (exc. VAT)
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Community Membership
Becoming a ‘Community Member’ is free, join today!
• Create your free online account and gain access to an exclusive library of resources.
• Use SDI’s ‘Global Best Practice Standard for Service Desk’ including Benchmarking reports.
• Access to SDI’s popular virtual event calendar for live or on-demand webinars, demos and the latest ITSM trending topics and events to advance your professional career.
• Utilise SDI Community Membership to support, impress, inspire and motivate your team.
Create Your Free Membership
Register your details quickly and easily to become a free SDI ‘Community’ member today! Gain instant access to SDI Member resources.
“SDI Membership has supported our organisation by giving us a wealth of knowledge. We get to see real life experiences on how to solve our issues. It’s the best thing we’ve had for our organisation!” Service Management Practitioner, Leeds Beckett University.
Begin your SDI journey today!
Become a Free MemberWhat Our Community Says About Us
Our interactions with SDI have been brilliant. The people have been incredibly supportive and helpful and the content we have been exposed to has been invaluable in our continued growth, expansion and improvement.
JOSHUA NELSON Power Design Inc
Many thanks for the boost of confidence this SDI training has given me and for all the helpful tips and information. It was really refreshing to be guided by someone who has a clear passion in delivering great service and who also has lots of experience in helping others to do so. SDM Training Course.
DAN UPTON Plymouth University
Being a member of SDI has provided us the tools to improve our service, raise our profile, demonstrate our value and connect the IT Service Desk to work closer to the rest of IT and the University. Our customers have witnessed improved response times, communications, customer engagement and, ultimately, improved customer satisfaction.
ANTONIA JONES University of Leeds
We now have a clear direction and strategy for continual improvement
ANNA LISTER RPMI
The resources and community available are invaluable. These contributed to us achieving a same day resolution monthly average of over 70% and seeing a drop in incidents of over 34.71%
ROBERT LONGDEN Central Technology
The course itself was very informative – I am now able to be better in my role and deal with customers far more efficiently. I loved the course, and the material and trainer were amazing. SDA Training Course.
DEBRA HELEN SMITH NHS Ayrshire & Arran
We were keen to join the community that promotes best practice standards, allowing us to improve both individually and as a team, whilst consistently developing the service we provide to our clients.
BECKY PATTERSON Tikit (One Advanced)
Talk To Us!
Want to find out how SDI Membership would support positive change in your service desk and wider organisation?
Use this form to contact us with your questions, or any current challenges you are facing. Use the Dropdown labelled ‘Nature of Enquiry’ and choose ‘Membership’ as well as typing a message so we can direct and answer your enquiry more efficiently.
IT Service Desk and Support Teams use SDI Membership to enhance the efficiency of their service, improve employee satisfaction and save costs on essential products and services whilst doing so.
Get in touch to discuss how SDI Membership can help with your current challenges or projects.
About You
Personalise Your Membership
Premium Members can enhance and personalise their SDI Membership experience by choosing which perks, discounts and offers they want to add to their membership. These discounts, offers and products are called membership ‘Bolt Ons.’
This new Premium Member privilege has been created as a direct result of feedback from our brilliant SDI Community. Members explained that being able to choose their own benefits as and when they require them, makes for a much more flexible and personalised membership experience. We’ve added ‘bolt on’ products to allow you to tailor and maximise the value you receive from SDI Membership.
Premium Members can find these Bolt Ons inside the SDI Members’ Shop, only available to Premium Members.
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Case Studies
Discover real success stories and results from IT services of all sizes and industries who have benefitted from joining the SDI Community
Go To Case Studies