Pre-Certification Workshop
Questions About Certification
Send us your questions about Service Desk Certification (SDC) and we will get back to you as soon as we can.
Overview
SDI offer a one day Pre-Certification Workshop to help organisations prepare for Service Desk Certification (SDC).
This one day workshop is designed to prepare organisations for their Certification journey. It can also be a good opportunity to demonstrate the value of the Service Desk Certification (SDC) to other departments, team members and the wider business, as well as to prepare and motivate everybody for your Certification journey ahead! The Workshop can be delivered on-site or virtually over one full business day.
Benefits of the Workshop
The Pre-Certification Workshop offers your organisation the opportunity to grasp the SDC audit processes and understand how to best prepare for the Service Desk Assessment. It is also a fantastic introduction to the Global Best Practice Standard.
Benefits of the Pre-Certification Workshop include:
- It is a great driver for investment for the service desk and IT depts.
- It sparks motivation and commitment for both short and long-term service improvement.
- The workshop helps to align separate teams and their focuses, to synchronise goals and priorities.
- It is the exciting first step towards your service’s Certification and recognition journey.
What Our Community Says About Us
Our interactions with SDI have been brilliant. The people have been incredibly supportive and helpful and the content we have been exposed to has been invaluable in our continued growth, expansion and improvement.
JOSHUA NELSON Power Design Inc
Many thanks for the boost of confidence this SDI training has given me and for all the helpful tips and information. It was really refreshing to be guided by someone who has a clear passion in delivering great service and who also has lots of experience in helping others to do so. SDM Training Course.
DAN UPTON Plymouth University
Being a member of SDI has provided us the tools to improve our service, raise our profile, demonstrate our value and connect the IT Service Desk to work closer to the rest of IT and the University. Our customers have witnessed improved response times, communications, customer engagement and, ultimately, improved customer satisfaction.
ANTONIA JONES University of Leeds
We now have a clear direction and strategy for continual improvement
ANNA LISTER RPMI
The resources and community available are invaluable. These contributed to us achieving a same day resolution monthly average of over 70% and seeing a drop in incidents of over 34.71%
ROBERT LONGDEN Central Technology
The course itself was very informative – I am now able to be better in my role and deal with customers far more efficiently. I loved the course, and the material and trainer were amazing. SDA Training Course.
DEBRA HELEN SMITH NHS Ayrshire & Arran
We were keen to join the community that promotes best practice standards, allowing us to improve both individually and as a team, whilst consistently developing the service we provide to our clients.
BECKY PATTERSON Tikit (One Advanced)
Useful Information
The Pre-Certification Workshop will offer service desks the opportunity to grasp the SDC audit processes and understand how to best prepare for the Service Desk Assessment. It will cover areas such as:
- Understanding the nine core concepts from the Global Best Practice Standard for Service Desk
- Introduction to the concept criteria and maturity model
- Understanding the Audit process
- Structuring your Assessment
- Preparing your journey
- How to get the most value from the Assessment experience
- Who to involve and why
- Timings and logistics
- Evidence collecting for the next steps
Questions about this Workshop, SDC or something else?
Use this form to contact us with your questions, or any current challenges you are facing. Use the Dropdown labelled ‘Nature of Enquiry’ and choose ‘Service Desk Certification’ (or the most appropriate option depending on your query) as well as typing a message so we can direct and answer your enquiry more efficiently.
Even if you’re not 100% sure what you need, tell us your goals or challenges and we’ll help you figure that out! That’s what SDI is here for, to support IT Service and Support professionals like you to be even more brilliant, and to make your tomorrow better.
Useful, Related Resources
- Service Desk Essential Handbook
- Service Desk Certification Brochure
- SDC Success Story
- Video Interview - The SDC Audit
Service Desk Essential Handbook
This service desk handbook is your essential guide to a brilliant service desk, according to the latest Global Best Practice. It lays out the description and maturity level...
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