Service Desk of the Year 2024-25

About The Award

There is no better way to demonstrate the impact and difference that your team makes to the organisation you support than entering for the Service Desk Of The Year awards.

The Service Desk awards are for internally facing service desk and support teams operating in small to medium businesses (SMBs), small to medium enterprises (SMEs), or large enterprise organisations**.

The service desks entering for this award will be supporting internal customers to achieve their business goals; whether it’s for a small number of specialists or many thousands of customers in a wide geographical area.

What The Judges Look For

The judges are looking for you to demonstrate that your team understands every facet of delivering excellent service and support. Your submission should clearly reflect how your team works together in providing a fantastic service and illustrate the vital role you play in ensuring organisational vision and objectives are met.

*If you are a managed service operation supporting external customers, you should look to enter the Managed Service Provider Of the Year category

**Unlike many industry awards programmes out there, The SDI Awards are free for professionals, internal service desks and MSPs to enter.