Michael is a professional, highly driven, diligent and strategic IT leader and trusted advisor with 28 years’ IT and Service Management delivery and customer success experience in diverse business sectors. A track record of consistently delivering high quality, customer focused IT solutions and projects ranging in complexity. A self-aware and collaborative team player and a creative problem solver with a unique flair for balancing and translating effective people skills with great technical ability. A talented trainer and knowledge developer and coach. 

When Michael started working with SDI 

• Initially as customer as the Corporate Support Manager to identify and plan how we could develop a new service desk offering in our business and align ourselves with industry best practices. Later working with SDI as a solution provider partner to deliver and provide solution alignment to ITIL and SDI Best Practices, working with customers on projects to both implement solutions, identify and design road maps, attend and deliver speaker events.

Roles in the industry  

• ITSM Solution Architect 

• Director of ITSM Solutions & Strategy, EMEA 

• Director of ITSM Services, EMEA 

• Senior ITSM Consultant 

• Support Manager ITSM, EMEA 

• Technical Consultant and Analyst 

• Corporate Support Manager 

• Application Support Specialist 

• Technical Support Analyst & Consultant 

• Computer Systems Administrator 

What Michael loves most about working in ITSM 

• Working with customers and developing customer relationships.  

• Being a trusted business advisor and coach. 

• Creative Problem solving 

• Delivering good quality outcomes that enhance the service and customer experience 

• Creating memories