Why Choose Us?
Service Desk Institute (SDI) is in a unique position; as the creators of the Global Best Practice Standard and the Professional Standards for Service Desk Managers (SDM) and Service Desk Analysts (SDA). This means our courses are always built on the latest global industry trends, best practice and insight for future proofing your service.
This means that when you book an SDI course, you can be confident the content will be relevant, practical and strategic, designed to make a real difference to your service and your team.
SDI is in a privileged position to be able to offer flexible models of delivery for all of our training courses. There are a number of ways to develop your team and drive your business forward with SDI qualifications and workshops:
✔️ Virtual
✔️ Classroom
✔️ In-house
✔️ E-learning at your own pace
✔️ Personalised training plan
