Let’s be honest—are you ready? Sure, you’re handling tickets like a pro, and your service desk team is putting out fires left and right. But ask yourself this: Are you prepared for the massive shifts happening in IT Service Management (ITSM) right now? Or are you just coasting on last year’s strategies, hoping they’ll hold up?

Spoiler alert: They won’t.

The future of ITSM isn’t waiting for anyone. If you’re not constantly evolving, you’re falling behind. So here’s a reality check: if you work in ITSM or the service desk, you need to attend this virtual event. Why? Because it’s the one place that will put you ahead of the curve instead of playing catch-up. And frankly, skipping it could be the difference between staying relevant or becoming obsolete.

Is Your ITSM Strategy Still Cutting Edge?

Chances are, your approach to ITSM is already outdated. That’s a bold claim, but most organizations are still operating with ITSM strategies that haven’t evolved since the pre-cloud era. Meanwhile, AI, automation, and customer-centric models are revolutionizing service desks everywhere. If you’re not curious about these trends, your competitors definitely are.

At this event, you’ll get access to the latest ITSM tools, strategies, and demos. Let’s break down some key sessions you can’t afford to miss:

🔵 #1: ITIL® Accredited Tool Vendor Programme

Speaker: Dmitry Isaychenko, Portfolio Director, PeopleCert

Discover how PeopleCert’s ITIL® Accredited Tools Registry can help you make more informed decisions when choosing new ITSM tools. Dmitry will explain why accrediting tool vendors matters and how it benefits tool buyers like you. Plus, you’ll learn how this accreditation can reduce risk when selecting ITSM tools for your service desk.

• Why do we accredit tool vendors?
• What’s the value of accreditation for buyers?
• How can this program help you make smarter decisions when choosing new service desk tools?

Check out the ITIL® Accredited Tool Vendors and see the full list at ATV PeopleCert.

🔵 #2: Freshworks on Freshservice: Scaling ITSM with AI

Speaker: Sahana Sekar, Manager, Product Marketing, Freshworks

Scaling from a small team to a global operation is no easy feat. Learn how Freshworks used Freshservice to scale from 5 to 5,000 employees across 12 global offices—while supporting 67,000+ customers. Sahana Sekar will showcase how Freshservice helped Freshworks operationalize AI to enhance IT and employee service management.

In this session, you’ll learn:

• How AI-powered employee experiences can drive better outcomes
• The role of automation in scaling service management processes
• How to build an enterprise-grade ITSM architecture that supports growth

🔵 #3: Federated Administration in HaloITSM

Speaker: Reid Benson, Senior Account Executive, HaloITSM

Learn how HaloITSM uses federated administration to allow departments outside of IT to manage their unique requirements while still empowering cross-department collaboration. Reid Benson will dive into how this decentralized administration boosts agility and allows teams to respond quickly to their specific needs without overloading IT.

Key insights include:

• How to maintain custom workflows for each department without losing centralized control
• The benefits of improved responsiveness and faster service delivery
• Why federated administration is critical for scalable ITSM in growing organizations

🔵 #4: Utilizing the Atlassian Suite for Enterprise Service Management

Speaker: Owen Pyatt, ITSM Practice Lead, Eficode

Enterprise Service Management (ESM) can feel overwhelming, but Owen Pyatt will show you how the Atlassian Suite makes it manageable. Learn how to optimize your ESM setup for better UI/UX and practical tips to apply ESM principles to your teams.

🔵 #5: ALVAO: A Rapidly Deployable ITSM Solution for SMBs

Speakers: Jiri Janku, Solution Architect, and David Kocian, Business Development Representative, ALVAO

For small and medium-sized businesses, finding the right ITSM tool can be a challenge. ALVAO offers a solution designed for SMBs that integrates seamlessly with Microsoft 365 tools like Teams and Outlook. Jiri Janku and David Kocian will discuss how ALVAO automates IT processes, simplifies onboarding/offboarding, and provides affordable ITSM for growing organizations.

🔵#6: Preventing GenAI Attacks on Your IT Helpdesk

Speaker: Ori Eisen, CEO and Founder, Trusona Inc
Introduction by: Frank Abagnale, cybersecurity expert and subject of Catch Me If You Can

GenAI attacks are the latest threat to IT helpdesks, and Ori Eisen will show you how to prevent them with Trusona’s ATO Protect tool. Learn how to detect sophisticated attacks like Man-in-the-Middle and SIM Swap and ensure that you know who’s really on the other end of that support call.

Automation & AI ITSM Tech Showcase

These sessions are packed with actionable insights and next-gen ITSM tools that will change the way you work. Whether you’re in charge of scaling your service desk or just trying to stay one step ahead of the competition, this virtual event is the key to future-proofing your ITSM strategy.

Why You Can’t Afford to Miss This Event

If you’re not evolving, you’re falling behind. ITSM is changing fast, and the tools you rely on today might be obsolete tomorrow. So, the real question is: Are you ready for the next generation of service desk tools, or will you be left scrambling to catch up?

Register now and ensure you’re leading the ITSM revolution, not trailing behind it. Click here to sign up to the Automation & AI ITSM Tech Showcase.