Karyn Wilkins, SDI Recruitment Associate Consultant
Dr. Mauricio Corona, ph.D
Dedicated to driving customer success and delivering exceptional customer experiences, John is an evangelist for continual improvement, well known for his broad range of Service Management capabilities. As well as a wealth of knowledge (stretching over 25 years) in ITSM tools, implementations and service transformation, John is the SDI’s Chief Delivery Officer and a key contributor to SDI’s Professional Standards for Service Desk Professionals.
Upcoming Training Courses By John
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Virtual
Service Desk Analyst
Virtual
Service Desk Manager
Virtual
Service Desk Manager
Upcoming Events By John
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Virtual
Service Desk Success Summit: Unlocking Best Practices and Benchmarking Brilliance!
Join us for a day brimming with enlightening presentations, engaging sessions, and the opportunity to hear industry experts share their journeys to service desk success!
In-Person
Service Desk Excellence: Unleashing the Fun in Continuous Improvement!
Get ready for “Service Desk Excellence: Unleashing the Fun in Continuous Improvement!” This exciting in-person event is tailored for service desk professionals eager to elevate their...
Lastest Resources Written By John
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02.05.24
Achieving Process Consistency for Effective IT Support
Process consistency is a challenge for many support organisations. It requires a number of elements to be in place to work effectively, which we...
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