Driving Continual Service Improvement
1 Shortlands Hammersmith International Ctre, London W6 8DR, UK
06th November 2024 (1Day)
9:00 AM - 4:50 PM GMT
Elevate Your Service Desk With Proven Strategies For Excellence!
Discover the secrets behind real service desk triumphs and the actionable steps they took to drive transformative change. Uncover practical tips to elevate your service, optimize your team’s performance, and navigate common obstacles with confidence.
Don’t miss out on this chance to energise your approach, gain valuable insights, and enhance your service desk operations like never before!
🫖🍴 🌯 Refreshments and Lunch provided.
Join us for an engaging experience where you’ll see first hand the powerful impact of small, strategic adjustments on your business and customer satisfaction. Network with industry peers facing similar challenges, exchange innovative ideas, and leave with a renewed sense of energy and inspiration to advance your continuous improvement journey.
*Please note by registering you consent to sharing your data with Freshworks & PeopleCert (you may opt out at any time).
Agenda
6th November 2024
Speakers
Short Bio
David is an award-winning leader, auditor and consultant with 20 years of BPO and ITO service experience ranging from first line to service management to...
Read MoreShort Bio
Georgina Otubela is a seasoned service delivery leader with over 18 years of experience working in the IT Services industry. She has a technical background specialising in IT support and...
Georgina Otubela, Service Delivery Manager at Vida Homeloans
Mark Boyer, Director of Global IT Services at The Workshop
Ian PJ Scotting, Service Delivery Manager at The Hyde Group
Gregg Winkel, Platform Support Team Leader at Domino's
Mark Bewick, Senior ITXM Advisor at HappySignals
Roman Zhuravlev, Senior ITIL Architect at PeopleCert
Dmitry Isaychenko, Partner Portfolio Director at PeopleCert
Luke Hyde, Lead Account Executive at Freshworks
Sumit De, Principal Solutions Engineer at Freshworks
Abhinav Kaushik, Senior Technical Strategist, ManageEngine
David Bullivant, Director of Sales at Sunrise Software
Location
Novotel London West
Address
Novotel London West,1 Shortlands, Hammersmith International Centre, London,
W6 8DR
Telephone
Website
9:00 AM - 4:50 PM GMT
each (exc. VAT) Login
£75 each (exc. VAT)
Added To Your Basket
Driving Continual Service Improvement
- 1 Shortlands Hammersmith International Ctre, London W6 8DR, UK
-
06th November 2024 (1 Day)
9:00 AM - 4:50 PM GMT
-
£75 (exc. VAT)
What Would You Like To Do Next?
Driving Continual Service Improvement
- 1 Shortlands Hammersmith International Ctre, London W6 8DR, UK
-
06th November 2024 (1 Day)
9:00 AM - 4:50 PM GMT
-
£75 (exc. VAT)