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Artificial Intelligence Can Improve Your Service Desk Delivery
Artificial Intelligence can improve your Service Desk delivery without it becoming a hindrance to IT. A properly laid out AI Chatbot project can significantly enhance Service Management effectiveness by exposing, categorizing, and organizing your ITSM data. When exposed and further enriched with machine learning, natural language processing, and sentiment analysis, this information can be leveraged to supercharge an organization’s service management and technology lifecycle governance efforts. In this useful webinar hosted by SDI’s Senior Research Analyst, Scarlett Bayes asked Ed Perez from Axios Systems and Clayton Black from Brainpool Ai to explain and demonstrate:
✔️ The current AI Chatbot trends in the ITSM industry
✔️ The importance of a well-maintained CMDB and Knowledge Management
✔️ How to expand the scope of automation across operations
✔️ The ability to set Chatbot KPIs
▶️ Watch the Webinar:
