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Service Desk Excellence: Unleashing the Fun in Continuous Improvement!

Pendulum Hotel Manchester City Centre, Sackville Street, Manchester, UK

12th November 2025 (1Day)
9:00 AM - 4:35 PM GMT

£75 each (exc. VAT) Price
Free for premium members

Join Us In Person to Transform Your Service Desk: Let’s Improve Together!

Get ready for “Service Desk Excellence: Unleashing the Fun in Continuous Improvement!” This exciting in-person event is tailored for service desk professionals eager to elevate their skills and processes while enjoying a day of collaboration and innovation! Join us for a lively atmosphere filled with networking opportunities, hands-on workshops, and inspiring presentations that will spark new ideas for enhancing service delivery. 

Throughout the day, industry experts will share their insights on effective strategies for continuous improvement, focusing on practical applications that can be implemented immediately in your own service desk. Attendees will engage in interactive sessions that promote collaboration and creativity, allowing you to learn from peers and share best practices. With a focus on making improvement enjoyable, this event aims to foster a community of enthusiastic service desk professionals dedicated to excellence. Don’t miss out on this opportunity to come together, learn, and transform your service desk experience—let’s make improvement fun! 

 

 

Agenda

12th November 2025

09:00-09:45

Arrive & register

Tea, coffee, networking and expo

09:55-09:55

Welcome address

Welcome to today’s event with SDI’s host John Noctor.

09:55-10:20

Speaker to be confirmed

Session to be confirmed

10:20-10:45

Speaker to be confirmed

Session to be confirmed

10:45-11:05

Sponsor to be confirmed

Session to be confirmed

11:05-11:35

Tea, coffee, networking & expo

11:35-12:00

Sponsor to be confirmed

Session to be confirmed

12:00-13:00

Roundtable session

Small group discussions on aspects of continuous improvement

13:00-14:00

Lunch, networking & expo

14:00-14:25

Speaker to be confirmed

Session to be confirmed

14:25-14:50

Speaker to be confirmed

Session to be confirmed

14:50-15:10

Sponsor to be confirmed

Session to be confirmed

15:10-15:40

Tea, coffee, networking & expo

15:40-16:05

Sponsor to be confirmed

Session to be confirmed

16:05-16:30

Speaker to be confirmed

Session to be confirmed

16:30-16:35

Closing address

Closing address with SDI’s John Noctor

Speakers

Short Bio

Dedicated to driving customer success and delivering exceptional customer experiences, John is an evangelist for continual improvement, well known for his...

Read More

Alex Harding, Head of IT Services, Runshaw College

Location

Pendulum Conference Hotel

Address

Pendulum Conference Hotel,
Sackville St, Manchester M1 3BB,
M1 3BB

Telephone

0161 955 8000

Website

http://www.pendulumhotel.co.uk/

Pendulum Hotel Manchester City Centre, Sackville Street, Manchester, UK
12th November 2025 (1 Day)
9:00 AM - 4:35 PM GMT
Price: £75
each (exc. VAT)

£75 each (exc. VAT)

£75 (exc. VAT)
- +
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