SDI’s Recruitment Services
Helping You Hire the Right People
First Time, Every Time
At SDI Recruitment, we specialise in finding the right candidates for your IT service desk roles. With over 30 years of expertise in IT Service Management, we offer bespoke, industry-specific recruitment solutions. We help you focus on the bigger picture: driving your business forward with the right talent.
How does it work?
We bring pre-qualified candidates to your table, saving you time, reducing risk, and helping you find the perfect fit faster. The decision remains in your hands, but we support you every step of the way. Once you choose the candidate, our work continues. We manage the entire process, from the job offer to onboarding.
30+ years Recruiting in ITSM
Flexible Fee Options
Roles Across All IT Functions
100,000+ IT Professionals
Why Partner With Us
🔵 Specialist Recruiters: Both founders, Keith and Karyn, have over 30 years of experience in ITSM recruitment.
🔵 Cost-Effective Services: Our rates match high street agencies but with specialist expertise.
🔵 Flexible Pricing: If you’re an SDI member, you can enjoy exclusive rates and fixed-fee options.
🔵 Training Opportunities: We provide you with one session of free training on our training courses.
🔵 Comprehensive Screening: We handle DBS checks and provide thorough background screenings.
🔵 Promote Your Jobs: SDI members can advertise vacancies on our job board.
How We Support Employers Like You
🔵 Access Pre-Qualified Talent: Find candidates with the specific skills and experience you need.
🔵 Reduced Hiring Risk: Hiring the wrong person is costly. We minimise the risk of a bad hire by ensuring a technical and cultural fit.
🔵 Cost-Effective Hiring: Connect with top ITSM recruiters at a great price and save time on screening unsuitable candidates.
🔵 Reputation and Trust: With SDI setting service desk standards, no one is better suited to find your next hire.
🔵 Recruitment Support: We work with you to understand your needs, providing a more targeted hiring process.
Advertise Your Vacancy
Per Job
Advertise your vacancy on the SDI Jobs Board for £150 per job posting.
Advertise Unlimited Vacancies
Advertise Unlimited Vacancies Unlimited Job Listings*
*For Premium Members Only.
Premium Members can purchase the
Unlimited Job Postings Bolt On for
£300.
Added To Your Basket
What Would You Like To Do Next?
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We Make Your Job Search Easier
🔵 Find Job Matches That Matter: We specialise in service desk roles, meaning faster and better job placements.
🔵 Get Access to Exclusive Opportunities: Join our talent pool to access roles before they’re advertised.
🔵 We Connect You with Top Employers: We know what our clients need and we can match you with the right opportunities, even if your CV doesn’t show it all.
🔵 Honest Feedback: We will tell you if you are not the right person for the role and give you honest feedback. We won’t waste your time!
View SDI Job BoardBrands That Can Count On Us For Hiring
IT SERVICE DESK MANAGER, FURTHER EDUCATION ESTABLISHMENT - "I recently had the pleasure of using SDI Recruitment for the very first time, and I cannot recommend them highly enough! The recruitment process was smooth, and they provided us with all the support we needed. We are grateful for their exceptional service and highly recommend them to any organisation looking for reliable, skilled, and efficient staff for their Service Desk. Thank you for your outstanding service!"
ASSOCIATE DIRECTOR OF IT BUSINESS OPERATIONS, NHS TRUST ICT SERVICES - "SDI Recruitment's approach to the delivery of its service is refreshingly personal. While the biggest players in the market try to use all their sales tactics and tools to replicate a service like this; you cannot put a KPI on authenticity. Authenticity builds trust – combine that with the right outcomes for the business and you’ve got a long lasting business partnership that just keeps on growing through honesty and more refined mutual understanding. Making every next hire that much easier for us."
CHIEF LEARNING OFFICER, INTERNATIONAL TRAINING COMPANY - "We have been so delighted to work with Keith at SDI, as the quality of talent he’s put forward has been truly excellent! We’ve recruited multiple IT Support instructors through SDI, all of whom have been fantastic – with great feedback from staff as well as learners. As a result, SDI is our first port of call when we’re looking to find instructors for our IT Support programme."
SERVICE DESK ANALYST - LOCAL GOVERNMENT COUNCIL - "I found SDI Recruitment to be a brilliant agency, not only in terms of their professionalism but also in their human touch. They made the onboarding process very easy and also were very helpful whenever I had a challenge with any administration. I wouldn’t hesitate to work with this team again."
SERVICE DESK MANAGER, MAJOR EDUCATION & RESEARCH ESTABLISHMENT - "I am very happy with the service that SDI Recruitment provides. They have a good understanding of what is required, and I believe this stems from their extensive experience and unique hands on approach to recruitment."
JAMES C, CONTRACTING VIA SDI - "Keith is a professional, courteous recruiter that has a wealth of knowledge within the IT industry. What really impressed me most was his complete honesty and communication throughout the life cycle of the recruitment process. I’d have no hesitation in liaising with Keith for any further job opportunities and would highly recommend him to others!"
HEAD OF IT SERVICE OPERATIONS, WORLDWIDE RENOWNED EDUCATIONAL ESTABLISHMENT - "The process ran very smoothly! We have recruited some excellent analysts, and there were a number of other very good candidates offered which we also could have appointed"
SERVICE DESK MANAGER, LOTTERY COMMUNITY FUND - "With their specialist knowledge for all things Service Desk, we gained new team members with a clear understanding of Service Desks and best practice."
SERVICE DESK MANAGER, NHS TRUST - "I started with SDI Recruitment back in May 2021 as a contractor. During this time they were so helpful in coaching me to get a great role and were always on hand with support and advice even once I was in post. I then took on a permanent role in management in early 2022 at the same organisation. Keith and Karyn continued to be very supportive, both of my personal needs but also to my needs to recruit agency staffing into my team. They are extremely knowledgeable and helpful every step of the way and I would highly recommend anyone to utilise them for any employment needs they have, both personally and from a recruitment support perspective."
SENIOR SERVICE DESK ANALYST, UNIVERSITY NHS FOUNDATION TRUST - "I will definitely recommend SDI for all recruitment needs to both employees and employers, they prioritise transparency in every stage of the recruitment phase and are very keen on giving the best experience to ensure both parties are happy!"
Got a Question for Keith or Karyn?
We’re here to help! Use the form to reach out with any recruitment queries or challenges. Simply select ‘Recruitment’ from the ‘Nature of Enquiry’ dropdown, and add your message so we can assist you quickly.
Whether you’re hiring for a permanent role or need contract support, SDI Recruitment is ready to find the right talent for you. We work across the UK, offering permanent, contract, and interim solutions.
We’d love to hear from you!
Let's Talk
Useful Recruitment Resources
Useful Recruitment Resources
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Service Desk Recruitment Brochure
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Debunking Common Myths About Professional Recruitment Agencies
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