Endava Certify as ‘World Class 5 Star Service’

By Jamie Bell, Service Operations Manager, SDI When it comes to service desk and IT Service Management training, we at the Service Desk Institute and our partners PeopleCert are the titans of our industry. We utilise decades of industry experience to create professional standards and qualifications that put any service desk or IT Service Management

By Jamie Bell, Service Operations Manager, SDI Whether you’re looking for service desk data to make better operational or strategic decisions, or you simply want to measure the performance of something, Mighty Metrics are super important!  There are dozens of different metrics that can be measured to understand performance and create management information. The Global