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Leading Design-Build Contractors Power Design Inc achieve 4 star Certification
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Service Desk Manager Training with Global Head of Service Desk, Fitch Ratings
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27.08.25
Delivering More Than Pizza: How Domino’s Built a High-Performing, Customer-Obsessed Service Desk
How Domino’s Built a High-Performing, Customer-Obsessed Service Desk What if your Service Desk could be more than a support function? What if it could...
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27.08.25
Proving ROI in ITSM: Millions Saved While Productivity Is Transformed
Proving ROI in ITSM: Millions Saved While Productivity Is Transformed... The most successful CIOs aren’t just running IT services; they’re proving...
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25.08.25
The Blueprint- SDI’s Global Best Practice Standard, Version 9.0
The Blueprint of SDI’s Latest Global Best Practice Standard for Service Desk (V9) Looking to take your service desk to the next level? This Blueprint...
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Inspiring Service Desk & Support Teams Around The World To Be Brilliant
The Service Desk Institute (SDI) has been connecting service desk professionals across the world since 1988 and is the leading global community for everyone working in the service desk industry. Our mission is to inspire service desks and support teams to be brilliant.
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Register for Free SDI Membership today, and become a part of a global ITSM community. By becoming a Free ‘Community’ member you can unlock benefits tailored to your professional growth. Access the SDI membership portal today and upgrade to a Premium Membership at any time to unlock even more exclusive and valuable content.
Joining SDI Premium Membership gives you access to our online global portal filled with exclusive content, industry insights, and networking opportunities. Join today and connect with a thriving community of IT and service desk professionals dedicated to service excellence, continual improvement and growth of our brilliant sector.
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Service Desk Manager

The Future of the IT Service Desk – Embracing AI & Automation

ITIL4®Specialist: Create, Deliver and Support

Service Improvement Starts Here...
We offer a complete range of practical SDI Support Services tailored to your unique service offering. Our combination of industry best practice knowledge, along with over 35 years experience and passion for ITSM, allows us to add value and create tangible results for service desk and support teams across the globe.
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