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Leading Design-Build Contractors Power Design Inc achieve 4 star Certification
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Service Desk Manager Training with Global Head of Service Desk, Fitch Ratings
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31.03.25
SDI Awards 2025
A Night to Remember – Thank You! What an unforgettable celebration of service excellence! The SDI Awards 24-25 brought together the brightest minds and...
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28.03.25
Celebrating Excellence: Meet the 2025 SDI Distinguished Industry Contributors
This year’s SDI Awards night was nothing short of magical as we celebrated our industry’s brilliant service desk and support teams. At SDI, we believe...
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17.03.25
How AI is Reshaping IT Jobs: Three Key Changes
How AI is Reshaping IT Jobs: Three Key Changes A recent article by Freshworks explored the transformative impact of artificial intelligence (AI)...
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Virtual
The Service Management Advantage: Elevate Your IT Team’s Impact – Optimise ITSM to Deliver Outstanding Service & Business Value
Join The Service Management Advantage-Elevate Your IT Team’s Impact webinar, drawing on insights from the Harvard Business Review report “The Service Management Advantage.”
Virtual
Unlocking the Digital Magic: Transforming Service Desks into Superstars!
Join us for a lively and engaging virtual event where we’ll explore the enchanting world of digital transformation in service desks! This is a celebration of innovation and creativity.
Virtual
How To Develop An XLA-Centered Strategy Part 2
Join us for Part 2 of this immersive event series dedicated to developing a robust XLA-centered strategy that redefines how you deliver IT services.
Virtual
No-touch ticketing – future or reality?
Join this webinar to explore how Ebbot AI in TOPdesk transforms ESM through ticket automation, chatbots for data security, and seamless integration across communication channels.
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Inspiring Service Desk & Support Teams Around The World To Be Brilliant
The Service Desk Institute (SDI) has been connecting service desk professionals across the world since 1988 and is the leading global community for everyone working in the service desk industry. Our mission is to inspire service desks and support teams to be brilliant.
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SDI Membership
Register for Free SDI Membership today, and become a part of a global ITSM community. By becoming a Free ‘Community’ member you can unlock benefits tailored to your professional growth. Access the SDI membership portal today and upgrade to a Premium Membership at any time to unlock even more exclusive and valuable content.
Joining SDI Premium Membership gives you access to our online global portal filled with exclusive content, industry insights, and networking opportunities. Join today and connect with a thriving community of IT and service desk professionals dedicated to service excellence, continual improvement and growth of our brilliant sector.
Training And Development
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Virtual
Proactive Problem Management
Virtual
Wellbeing Level 1: Taking Care of Yourself
Virtual
ITIL®4 Foundation Course
Service Improvement Starts Here...
We offer a complete range of practical SDI Support Services tailored to your unique service offering. Our combination of industry best practice knowledge, along with over 35 years experience and passion for ITSM, allows us to add value and create tangible results for service desk and support teams across the globe.
Service Improvement