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Virtual Training


Virtual Banner 2016

About SDI Live

SDI’s live online training is a fully interactive, instructor led training experience, hosted through SDI’s new online Adobe ConnectPro training portal. Each delegate is provided with all of the resources and workbooks they need plus a collaborative workspace where they can share ideas with fellow delegates.

The live online training is delivered by Susan Storey, IITT Certified On Line Facilitator and experienced service desk and ITIL practitioner, in short 60-90 minute sessions over one, three or four full working days. Susan guides delegates through the easy-to-use virtual training environment making sure every attendee is comfortable with the tools to make the most of the course.

Course preparation

Prior to attending the online course, delegates are sent a full training course manual and hand-out pack containing the SDI standards that relate to the course so that delegates have a common minimum level of knowledge. These materials are all used during the course too. Delegates are also given details of the virtual room, to test their setup before the training begins.

The SDA/SDM qualifications

If you are taking the SDA or SDM courses you will be provided with a voucher for the qualification exam which you can take at a time and online through APMG. APMG International contact candidates directly via email with details about how to book an exam.

Course requirements
Every delegate will need:

  • Microsoft Windows based PC with broadband connection
  • Internet Explorer 6.x or 7.x
  • Browser with ActiveX controls and VBScript enabled
  • You may need administrative permission on the PC to allow the download of additional software (if required)
  • Headset or speaker for your telephone for comfort
  • Quiet place to work
  • Courseware and hand-outs from SDI

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Be Involved

  • Service Desk Training

    Senior Analyst to Team Leader

    15 - 16 May, Birmingham

  • Service Desk Training

    Service Desk Manager

    15 - 18 May, Kent

  • Service Desk Training

    Service Desk Analyst

    12 - 14 June, Birmingham

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