Training  >  Terms and Conditions

Terms and Conditions

 

Bookings
Can be made by fax, post, email, phone or online.

Cancellations
Written notification of cancellation is required within 1-30 days of the course. Cancellations are subject to certain charges (see table below). Failure to attend a course without prior written notification will be subject to a 100% cancellation charge, payment to be made immediately. If payment has already been made no refund of fee is due.

Substitutions
Clients may substitute the original delegate with another person at no extra charge. Written notification within 48 hours of the course is required to substitute a delegate.

Transfers
You may change the date of attendance at a course. Transfers are once-only and if that transfer is then cancelled or changed at any time, the full course fee remains payable. Transfers are subject to certain charges (see table below). Written notification at least 48 hours prior to the start of the course is required to transfer a delegate. No transfers will be made within 48 hours of course commencement.

Payment
All course fees must be paid in full not later than 30 days prior to the start of the course or immediately for bookings made within 30 days.

Cancellation of course
SDI reserves the right to amend course content, tutors, venues, times, dates or published prices, or to cancel a course. Changes to prices, times and dates will be advised before the course start date and any course paid in full will not be subject to the increased price.

Special Requirements and Diertary Requirements
Special requirements and diertary requirements can be met and arrangements for personal religious worship or disabled delegates can be easily made. Simply state your requirements at the time of booking and we will make all the necessary preparations prior to your arrival.

Data Protection
SDI does not sell, trade or rent your personal information to others. Your details will be added to the SDI database in order to process your request, and so that you can be kept up-to-date with relevant offers and details or our education, training, information and membership services. If you do not wish to receive any further information or offers from SDI, whether by post, email or telephone please notify SDI in writing Database Services, SDI, 21 High Street, Green Street Green, Orpington, Kent BR6 6BG.

Special requirements and dietary needs

Special requirements and dietary needs can be met and arrangements for personal religious worship or disabled delegates can be easily made. Simply state your requirements at the time of booking and we will make all the necessary preparations prior to your arrival.

Transfer and Cancellation Charges
A percentage of the full course fee is payable for transfers and cancellations in accordance with the following timescales.

Days Notice Required   Transfer Fee      Cancellation Fee 

61+ days

No charge No charge

31 - 60 days

5% 15%

15 – 30 days

20% 50%

2-14 days

50% 100%

Failure to notify within 2 working days

100% 100%
Failure to attend transfer fee 100% 100%

 

Failure to notify within 48 hours results in a 100% Transfer Fee and a 100% Cancellation Fee.

 

SDI Qualification Courses  |  In-house Training  |  Training Brochure  |  SDI Trainers  |  Book Online Training Locations

Be Involved

  • Service Desk Training

    Service Desk Manager

    10 - 13 April, Manchester

  • Service Desk Training

    Service Desk Analyst

    24 - 26 April, Kent

  • Service Desk Training

    Service Desk Manager

    24 - 27 April, Leeds

Text size A A A