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Workshop Overviews

SDI training courses are designed to develop soft skills, improve your job performance and enhance your career prospects.

SDI specialises in learning and development for IT service professionals and our experience of having trained thousands of IT support analysts and managers puts us in the best position to understand and deliver your IT service and support education needs.

Our courses are informed by the latest industry thinking and practice, and designed to equip you with proven tools and techniques to take back and implement within your organisation. We have programmes designed for every level, whether you are a senior service desk manager or support analyst.

Training courses available:

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Gain Practical Skills Which Improve Performance 

Our qualifications are driven by the practical needs of the IT service and support industry. They will provide you with practical tools and techniques that can be put to use immediately.

 

SDI's Tutors Highly Qualified Industry Experts
All SDI trainers meet our exacting quality standards - skilled facilitators, highly experienced trainers, proven in the industry with hands-on experience, brilliant presenters and passionate about both service and training. Our course directors are highly experienced trainers who combine academic expertise with significant business and IT support industry experience.

 

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Be Involved

  • Service Desk Training

    Senior Analyst to Team Leader

    15 - 16 May, Birmingham

  • Service Desk Training

    Service Desk Manager

    15 - 18 May, Kent

  • Service Desk Training

    Service Desk Analyst

    12 - 14 June, Birmingham

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