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What Our Customers Say

Find out what our happy customers have to say...

 

Jo Johns was a fantastic tutor and very knowledgeable about all things SDI. It opened my eyes and I made some great contacts from other professionals like myself.

Service Desk Manager - Birmingham

Daniel Liot, Assistant Manager - Standard Bank Offshore

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Just spent a very valuable 2 days with SDI and would like to thank our trainer, Sally, for her energy, enthusiasm and wisdom, as well as all the other people on the course. Everyone shared great insights and I would highly recommend this course.

Senior Analyst to Team Leader - Kent

Lee Stewart, Senior Desk Analyst - Babcock International Group PLC

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Very informative and great at explaining otherwise confusing subject matter in simple and effective manner. Very motivational!

Service Level Management - Kent

Heather Kennedy, Service Delivery Manager - The White Company 

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Well delivered and course objectives fully met.

Service Level Management - Kent

Rebecca Francis, Project Manager - BIS

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Ken was very good, he presented well, the stories gave structure to the learning which in turn means I will remember more.

Service Level Management - Kent

Jane Blanchard, Interim Head of ICT Customer Services - BHCC

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I thought the course was very well presented and well balanced.

Service Desk Analyst - Birmingham

Michele Roads, Service Desk Analyst - University of Portsmouth

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Fantastic, energetic, and no nonsense training that delivers in all areas. Really helped to put the focus back in on service delivery.

Service Desk Senior Analyst - Kent

Alex Robles, 2nd Line Support Engineer - Kent County Council ICT

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Content was good, well-paced and delivered.

Service Desk Analyst - Birmingham

Matt Jackson, IT Analyst - Eastman UK

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Very helpful in updating my understanding of the best practice in the management and operation of a modern service desk. Proud to say I passed the exam!

Service Desk Manager - Birmingham

Steve Payton, Service Delivery Manager - SimpliSys


 

 

Be Involved

  • Service Desk Training

    Service Desk Manager

    10 - 13 April, Manchester

  • Service Desk Training

    Service Desk Analyst

    24 - 26 April, Kent

  • Service Desk Training

    Service Desk Manager

    24 - 27 April, Leeds

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