SDI is now offering this two-day Service Desk Foundation qualification course specifically as an in-house induction programme for analysts new to the Service Desk. Ideal as on-going induction programme for large Service Desks with a continuous intake of new staff. This course can also be customised to suit new staff in non IT telephone based customer support environments.
Who is it for?
The course is suited to analysts looking to gain essential support skills and an entry-level professional qualification in support. Recommended for new analysts and customer service staff with less than 9 month's experience in an internal or external telephone customer support environment.
What is it about?
A practical introduction in the key concepts, skills and competencies required to deliver professional and effective support. Plus a thorough introduction or induction into service desk practices to the service desk and its importance to today's organisation.
What will I get out of it?
SDI corporate members: £1,600 + VAT
Non members: £1,795 + VAT
Book now on +44(0)1689 889100 or email us firstname.lastname@example.org