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Service Desk Foundation


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SDI is now offering this two-day Service Desk Foundation qualification course specifically as an in-house induction programme for analysts new to the Service Desk. Ideal as on-going induction programme for large Service Desks with a continuous intake of new staff. This course can also be customised to suit new staff in non IT telephone based customer support environments.

Who is it for?

The course is suited to analysts looking to gain essential support skills and an entry-level professional qualification in support. Recommended for new analysts and customer service staff with less than 9 month's experience in an internal or external telephone customer support environment.

What is it about?

A practical introduction in the key concepts, skills and competencies required to deliver professional and effective support. Plus a thorough introduction or induction into service desk practices to the service desk and its importance to today's organisation.

What will I get out of it?

  • A clear understanding of core service management processes and the importance of IT support in today's business environment
  • Essential skills and competencies - identify, understand and deliver efficient and effective support in the service desk environment
  • An internationally recognised qualification APMG International

Full Day

SDI corporate members: £1,600 + VAT

Non members: £1,795 + VAT

Book now on +44(0)1689 889100 or email us training@sdi-e.com


Be Involved

  • Service Desk Training

    Senior Analyst to Team Leader

    15 - 16 May, Birmingham

  • Service Desk Training

    Service Desk Manager

    15 - 18 May, Kent

  • Service Desk Training

    Service Desk Analyst

    12 - 14 June, Birmingham

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