This is a three day training qualification course which can include an onsite invigilated SDA exam at the end of the course (or at a location of your choice after the course).
Who is it for?
Service desk and support analysts with at least nine months experience in an IT service and support environment.
What is it about?
The responsibilities of the support analyst are many and they evolve constantly, so a diverse skill-set is required to meet the challenging demands placed on them. This course equips the support analyst with the skills essential to deliver excellent levels of customer service and support.
What will I get out of it?
SDI corporate members: £1,600 + VAT per day, £4,800 + VAT for full 3 days
Non members: £1,795 + VAT per day, £5,385 + VAT for full 3 days
Additional costs: exam £97 + VAT per person, reasonable trainer expenses i.e. travel and accommodation, additional delegates (from 11th delegate) £95 + VAT per person per day.
Book now on +44(0)1689 889100 or email us firstname.lastname@example.org