Training  >  In-house Training  >  Service Desk Analyst

Service Desk Analyst

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This is a three day training qualification course which can include an onsite invigilated SDA exam at the end of the course (or at a location of your choice after the course).

Who is it for?
Service desk and support analysts with at least nine months experience in an IT service and support environment.

What is it about?
The responsibilities of the support analyst are many and they evolve constantly, so a diverse skill-set is required to meet the challenging demands placed on them. This course equips the support analyst with the skills essential to deliver excellent levels of customer service and support.

What will I get out of it?

  • A thorough grounding in the skills, competencies and knowledge required of a professional and effective service desk analyst
  • Knowledge of core service management processes and the role and importance of the service desk within these
  • An internationally recognised SDA qualification from APMG International®


SDI corporate members: £1,600 + VAT per day, £4,800 + VAT for full 3 days

Non members: £1,795 + VAT per day, £5,385 + VAT for full 3 days

Additional costs: exam £97 + VAT per person, reasonable trainer expenses i.e. travel and accommodation, additional delegates (from 11th delegate) £95 + VAT per person per day.

Book now on +44(0)1689 889100 or email us

Be Involved

  • Service Desk Training

    Senior Analyst to Team Leader

    15 - 16 May, Birmingham

  • Service Desk Training

    Service Desk Manager

    15 - 18 May, Kent

  • Service Desk Training

    Service Desk Analyst

    12 - 14 June, Birmingham

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