Develop an appreciation of the ITIL® framework and its essential processes - fast.
Who is it for?
This practical course is aimed at all levels of IT staff who are involved in the delivery or support of IT services. It is also suitable for everyone requiring an appreciation of ITIL Service Management.
What is it about?
This course is about creating an awareness of ITIL and the need for IT Service Management in general. Over the course of the day, delegates will learn about the concepts, the processes and the disciplines that bring an organisation real business benefits.
What will I get out of it?
Find out more
Find out how you can raise your team's ITSM knowledge so they can be the best at what they do. Please contact a member of our training team on +44 (0)1689 889100 to discuss your needs or email us at email@example.com