Training  >  In-house Training  >  HR for Non-HR

HR for Non-HR

The core toolkit of HR skills every line manager on the service desk should possess.

Who is it for?
Any manager with responsibility for recruiting and managing staff requires and understanding of the basics of HR best practice. This course is for those who need to know and understand the fundamentals of human resource management for use in their day-to-day role on the service desk.

What is it about?
You will learn how to get the best out of your team and avoid employment legislation pitfalls. This course provides practical knowledge and tools to enable IT service managers to tackle basic HR issues themselves and avoid the repercussions of getting it wrong.

What will I get out of it?

  • An up-to-date understanding of employment law
  • General principles and best practice HR guidance in key employment areas
  • Guidance on how to avoid accidental breaches of the law
  • Best practice for managing people

Course overview

  • Recruitment and selection - from placing adverts to inducting new staff
  • Interviewing - how to comply with legislation and avoid accidental discrimination
  • Employment contracts - using and understanding contracts
  • Grievance and disciplinary procedures - the law, ACAS Code of
  • Practice, the right to be accompanied and what happens on appeal
  • Employment tribunals - what are they, what they involve and settling out of court
  • Managing absence - what to do and what not to do
  • Data protections and confidentiality

Download the course details and full course overview here

Amazing value for money
In-house is an extremely cost-effective method of developing staff. For example a group of 10 can take a course for as little as £160 per person - an incredible saving on individual public courses.

Full Day

SDI corporate members: £1,600 + VAT

Non members: £1,795 + VAT

Find out more
Find out how you can up-date your management skills. Please contact a member of our training team on +44 (0)1689 889100 to discuss your needs or email us at

Be Involved

  • Service Desk Training

    Senior Analyst to Team Leader

    15 - 16 May, Birmingham

  • Service Desk Training

    Service Desk Manager

    15 - 18 May, Kent

  • Service Desk Training

    Service Desk Analyst

    12 - 14 June, Birmingham

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