The core toolkit of HR skills every line manager on the service desk should possess.
Who is it for?
Any manager with responsibility for recruiting and managing staff requires and understanding of the basics of HR best practice. This course is for those who need to know and understand the fundamentals of human resource management for use in their day-to-day role on the service desk.
What is it about?
You will learn how to get the best out of your team and avoid employment legislation pitfalls. This course provides practical knowledge and tools to enable IT service managers to tackle basic HR issues themselves and avoid the repercussions of getting it wrong.
What will I get out of it?
Amazing value for money
In-house is an extremely cost-effective method of developing staff. For example a group of 10 can take a course for as little as £160 per person - an incredible saving on individual public courses.
SDI corporate members: £1,600 + VAT
Non members: £1,795 + VAT
Find out more
Find out how you can up-date your management skills. Please contact a member of our training team on +44 (0)1689 889100 to discuss your needs or email us at email@example.com