Thursday 5th October 2017
Price: £520, Member price: £494
1 day course
This practical workshop provides the essential information and knowledge you need to create a comprehensive satisfaction survey programme for your customers.
Delegates will be thoroughly introduced to the key dynamics of a customer satisfaction survey (CSS) and will construct a survey by working through all the associated factors; objective and purpose, customer engagement, buy-in and communications, media and delivery vehicles, frequency and timing, size and complexity, distribution and response volumes, question types and answer styles, feedback evaluation, as well as future planning and next steps.
Membership of SDI connects you with the best and the brightest in your industry. It makes staying up-to-date with the latest thinking, reports, and news easy.
There are many fantastic reasons to join SDI, find out how your organisation could benefit by speaking to one of our friendly advisors today.
Call +44 (0)1689 889100