Monday 7th August 2017
Price: £1811, Member price: £1630
4 day course
The SDM qualification course is designed for existing and aspiring service desk managers and supervisors who wish to develop their understanding of service desk management practices and build a set of management skills. It is suitable for those with at least three years experience in a service desk environment and provides a thorough understanding of, and qualification in, the twelve core areas of service desk management.
Membership of SDI connects you with the best and the brightest in your industry. It makes staying up-to-date with the latest thinking, reports, and news easy.
There are many fantastic reasons to join SDI, find out how your organisation could benefit by speaking to one of our friendly advisors today.
Call +44 (0)1689 889100