Virtual Customer Satisfaction Surveys

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Thursday 18th May 2017

Location: Virtual course at your laptop or PC

Price: £520, Member price: £494

1 day course

About this Course

This practical workshop provides the essential information and knowledge you need to create a comprehensive satisfaction survey programme for your customers.

Delegates will be thoroughly introduced to the key dynamics of a customer satisfaction survey (CSS) and will construct a survey by working through all the associated factors; objective and purpose, customer engagement, buy-in and communications, media and delivery vehicles, frequency and timing, size and complexity, distribution and response volumes, question types and answer styles, feedback evaluation, as well as future planning and next steps.

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SDI Membership

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Our Trainers


SDI courses are delivered by experienced tutors who combine service desk knowledge and experience with the latest learning techniques. That's why we are the choice of so many of the UK and Europe's most successful service desks. 

Here are our current trainers:

Carla Thornley Name Lynne Nash Name
   
Donna Shoesmith Susan Storey Name
   
Ken Goff Name
Tony is an authorised trainer and accredited quality auditor of the Service Desk Institute. 
He has over 30 years of customer facing service management experience within the IT support industry. He has held a range of key roles which have required a combination of result focused management techniques, facilitator, auditor and project management skills.
Tony is an authorised trainer and accredited quality auditor of the Service Desk Institute. Over the past six years he has travelled extensively to deliver SDI training courses and conduct Service Desk Certification audits to SDI’s global standards of best practice.