Book online - Virtual Service Desk Analyst, Friday 15th September 2017
Location - Virtual course at your laptop or PC

This course equips the support analyst with the skills essential to deliver excellent levels of customer service and support. The course is held on 3 consecutive fridays - 15th / 22nd / 29th September.

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Our Trainers

SDI courses are delivered by experienced tutors who combine service desk knowledge and experience with the latest learning techniques. That's why we are the choice of so many of the UK and Europe's most successful service desks. 

Here are our current trainers:

Carla Thornley Name Lynne Nash Name
Donna Shoesmith Susan Storey Name
Ken Goff Name
Tony is an authorised trainer and accredited quality auditor of the Service Desk Institute. 
He has over 30 years of customer facing service management experience within the IT support industry. He has held a range of key roles which have required a combination of result focused management techniques, facilitator, auditor and project management skills.
Tony is an authorised trainer and accredited quality auditor of the Service Desk Institute. Over the past six years he has travelled extensively to deliver SDI training courses and conduct Service Desk Certification audits to SDI’s global standards of best practice.