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Software Showcase, London

Thu 16 February 2017
The British Medical Association BMA House, Tavistock Square, Kings Cross, London WC1H 9JP

Price: £0, Member price: £0 (login)
1 day event

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Service Desk Standard, Birmingham

Tue 28 March 2017
Hilton Birmingham Metropole, Pendigo Way, Marston Green, Birmingham B40 1PP

Price: £0, Member price: £0 (login)
1 day event

As the Service Desk Institute we set the best practice standards that all service desks across the globe should strive to meet. Being a key business function, the service desk enables an organisation to thrive and SDI’s best practice standards

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Service Desk Expo

Wed 29 March 2017
Hilton Metropole Birmingham Hilton Birmingham Metropole The NEC Birmingham Pendigo Way Birmingham B40 1PP

Price: £50, Member price: £50 (login)
2 day event

The Service Desk Expo is hosted by SDI and the aim is to help service desks source the latest and best fit-for-purpose tools for their organisations. It takes place on 29 & 30 March in Birmingham.

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Service Desk Analyst

Mon 24 April 2017
Orpington

Price: £1154, Member price: £1038.5 (login)
3 day course

This course equips the support analyst with the skills essential to deliver excellent levels of customer service and support.

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Service Desk Manager

Mon 24 April 2017
Leeds

Price: £1811, Member price: £1630 (login)
4 day course

Master the key areas of service desk management with SDI's SDM qualification course and lead your team to lasting success.

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Senior Analyst to Team Leader

Mon 15 May 2017
Birmingham

Price: £761, Member price: £685 (login)
2 day course

For experienced service desk analysts, this course is for those who have already achieved the Service Desk Analyst qualification, who are looking to develop their knowledge of industry best practice and progress their career within the service desk.

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Service Desk Manager

Mon 15 May 2017
Orpington

Price: £1811, Member price: £1630 (login)
4 day course

Master the key areas of service desk management with SDI's SDM qualification course and lead your team to lasting success.

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Service Improvement, London

Wed 17 May 2017
Millennium Gloucester 4-18 Harrington Gardens London SW7 4LH

Price: £185, Member price: £125 (login)
1 day event

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Virtual Customer Satisfaction Surveys

Thu 18 May 2017
Virtual course at your laptop or PC

Price: £520, Member price: £494 (login)
1 day course

This one-day workshop is for everyone involved in the production and delivery of satisfaction surveys for customers of IT support services.

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Service Desk Analyst

Mon 5 June 2017
Birmingham

Price: £1154, Member price: £1038.5 (login)
3 day course

This course equips the support analyst with the skills essential to deliver excellent levels of customer service and support.

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Service Desk Analyst

Mon 12 June 2017
Orpington

Price: £1154, Member price: £1038.5 (login)
3 day course

This course equips the support analyst with the skills essential to deliver excellent levels of customer service and support.

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Service Desk Manager

Mon 12 June 2017
Birmingham

Price: £1811, Member price: £1630 (login)
4 day course

Master the key areas of service desk management with SDI's SDM qualification course and lead your team to lasting success.

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Metrics Workshop, Birmingham

Wed 21 June 2017
Thinktank Millennium Point Curzon Street Birmingham B4 7XG

Price: £50, Member price: £0 (login)
1 day event

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Virtual Service Desk Manager

Mon 3 July 2017
Virtual course at your laptop or PC

Price: £1811, Member price: £1630 (login)
4 day course

Transform the way you interact with your customers and gain a career enhancing qualification at the same time **If you are a member please remember to login to receive your 10% discount**

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Senior Analyst to Team Leader

Mon 10 July 2017
Orpington

Price: £761, Member price: £685 (login)
2 day course

For experienced service desk analysts, this course is for those who have already achieved the Service Desk Analyst qualification, who are looking to develop their knowledge of industry best practice and progress their career within the service desk.

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Service Level Management

Wed 12 July 2017
Orpington

Price: £520, Member price: £494 (login)
1 day course

Manage the processes and relationships involved in delivering high-quality services through the creation of professional agreements and contracts.

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Software Showcase, Manchester

Wed 19 July 2017
MOSI

Price: £50, Member price: £0 (login)
1 day event

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Service Desk Analyst

Tue 1 August 2017
British Red Cross 163 Eversholt Street Greater London NW1 1BU

Price: £1154, Member price: £1038.5 (login)
3 day course

This course equips the support analyst with the skills essential to deliver excellent levels of customer service and support.

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Service Desk Manager

Mon 7 August 2017
Orpington

Price: £1811, Member price: £1630 (login)
4 day course

Master the key areas of service desk management with SDI's SDM qualification course and lead your team to lasting success.

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Service Desk Analyst

Mon 11 September 2017
Orpington

Price: £1154, Member price: £1038.5 (login)
3 day course

This course equips the support analyst with the skills essential to deliver excellent levels of customer service and support.

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Virtual Service Desk Analyst

Fri 15 September 2017
Virtual course at your laptop or PC

Price: £1099, Member price: £989 (login)
3 day course

This course equips the support analyst with the skills essential to deliver excellent levels of customer service and support. The course is held on 3 consecutive fridays - 15th / 22nd / 29th September.

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Service Desk Analyst

Mon 18 September 2017
Birmingham

Price: £1154, Member price: £1038.5 (login)
3 day course

This course equips the support analyst with the skills essential to deliver excellent levels of customer service and support.

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Service Improvement, Birmingham

Tue 19 September 2017
Thinktank Millennium Point Curzon Street Birmingham B4 7XG

Price: £125, Member price: £0 (login)
1 day event

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Service Desk Manager

Mon 25 September 2017
Birmingham

Price: £1811, Member price: £1630 (login)
4 day course

Master the key areas of service desk management with SDI's SDM qualification course and lead your team to lasting success.

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Service Desk Analyst

Mon 2 October 2017
Orpington

Price: £1154, Member price: £1038.5 (login)
3 day course

This course equips the support analyst with the skills essential to deliver excellent levels of customer service and support.

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Customer Satisfaction Surveys

Thu 5 October 2017
Orpington

Price: £520, Member price: £494 (login)
1 day course

This one-day workshop is for everyone involved in the production and delivery of satisfaction surveys for customers of IT support services.

book nowmore detail

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Service Desk Analyst

Mon 9 October 2017
Manchester

Price: £1154, Member price: £1038.5 (login)
3 day course

This course equips the support analyst with the skills essential to deliver excellent levels of customer service and support.

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Software Showcase, London

Wed 11 October 2017
The British Medical Association BMA House, Tavistock Square, Kings Cross, London WC1H 9JP

Price: £50, Member price: £0 (login)
1 day event

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Senior Analyst to Team Leader

Thu 12 October 2017
Manchester

Price: £761, Member price: £685 (login)
2 day course

For experienced service desk analysts, this course is for those who have already achieved the Service Desk Analyst qualification, who are looking to develop their knowledge of industry best practice and progress their career within the service desk.

book nowmore detail

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Service Desk Manager

Mon 16 October 2017
Leeds

Price: £1811, Member price: £1630 (login)
4 day course

Master the key areas of service desk management with SDI's SDM qualification course and lead your team to lasting success.

book nowmore detail

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Virtual Service Desk Manager

Fri 3 November 2017
Virtual course at your laptop or PC

Price: £1811, Member price: £1630 (login)
4 day course

Transform the way you interact with your customers and gain a career enhancing qualification at the same time **If you are a member please remember to login to receive your 10% discount**

book nowmore detail

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Service Desk Analyst

Mon 6 November 2017
Orpington

Price: £1154, Member price: £1038.5 (login)
3 day course

This course equips the support analyst with the skills essential to deliver excellent levels of customer service and support.

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Senior Analyst to Team Leader

Mon 13 November 2017
Orpington

Price: £761, Member price: £685 (login)
2 day course

For experienced service desk analysts, this course is for those who have already achieved the Service Desk Analyst qualification, who are looking to develop their knowledge of industry best practice and progress their career within the service desk.

book nowmore detail

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Service Desk Analyst

Mon 13 November 2017
Leeds

Price: £1154, Member price: £1038.5 (login)
3 day course

This course equips the support analyst with the skills essential to deliver excellent levels of customer service and support.

book nowmore detail

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Service Desk Manager

Mon 20 November 2017
Orpington

Price: £1811, Member price: £1630 (login)
4 day course

Master the key areas of service desk management with SDI's SDM qualification course and lead your team to lasting success.

book nowmore detail

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Service Desk Analyst

Mon 4 December 2017
Orpington

Price: £1154, Member price: £1038.5 (login)
3 day course

This course equips the support analyst with the skills essential to deliver excellent levels of customer service and support.

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SDI Membership

Membership of SDI connects you with the best and the brightest in your industry. It makes staying up-to-date with the latest thinking, reports, and news easy.

There are many fantastic reasons to join SDI, find out how your organisation could benefit by speaking to one of our friendly advisors today.

Call +44 (0)1689 889100

Our Trainers


SDI courses are delivered by experienced tutors who combine service desk knowledge and experience with the latest learning techniques. That's why we are the choice of so many of the UK and Europe's most successful service desks. 

Here are our current trainers:

Carla Thornley Name Lynne Nash Name
   
Donna Shoesmith Susan Storey Name
   
Ken Goff Name
Tony is an authorised trainer and accredited quality auditor of the Service Desk Institute. 
He has over 30 years of customer facing service management experience within the IT support industry. He has held a range of key roles which have required a combination of result focused management techniques, facilitator, auditor and project management skills.
Tony is an authorised trainer and accredited quality auditor of the Service Desk Institute. Over the past six years he has travelled extensively to deliver SDI training courses and conduct Service Desk Certification audits to SDI’s global standards of best practice.