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SDR, IT Service Desk Analyst

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Salary: £24,000 + benefits, inc STL

Location: London

To apply click here to send us your CV and cover letter >>

Please reference the job title and location in the subject of your email

Our client is seeking first line support / technical service desk analyst for a role based in its London office. The role calls for excellent customer service skills, first line technical support experience and the ability to work independently, supporting both London based users and providing remote support across other sites. In summary, a solid IT Service Desk Analyst – 1st Line Support role.

Ideally, ITIL qualified (although knowledge of the ITIL framework is sufficient) you will use your IT Support / Service Desk Analyst experience for the following key responsibilities:

  • Provide high quality and accessible service and effective incident management.
  • • Work to Service Desk OLAs and SLAs
  • • Receive and log calls via the IT Service management tool
  • Manage Incidents, service requests and problems in-line with ITIL best practice processes and procedures.
  • Installation/reinstallation of software including the imaging/reimaging of computers and handled devices locally or using remote deployment tools.
  • • Full account setup and administration in line with security policies.
  • Perform daily administration duties to ensure process compliance.

Key skills:

  • • strong planning and organisational skills
  • • able to work to tight deadlines in line with a Service Level Agreement environment.
  • • excellent customer service skills and experience of following procedures and guidance.
  • • strong analytical skills and the ability to work effectively on your own and in a team environment.
  • • good verbal and written communication skills.
  • • experience of using appropriate IT technology, methods, principles and equipment –environment is Windows 7 / Office365
  • • ITIL Certificate Foundation level is desirable
  • • ability to cover a shift rota between the hours of 07:30 to 18:00. 

If you are looking for a challenging and rewarding role within a compassionate and conscientious organisation which provides excellent opportunities for career progression, this could be the role for you! My client is looking for a talented multi-tasker who works well under pressure and is comfortable using his/her own initiative. In return a highly competitive salary and comprehensive benefits package is on offer. 

Our client is an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, marital status, or pregnancy and maternity. They are committed fully to increasing employment opportunities for people with disabilities.

SDR is acting as an employment agency in regard to this role. Please note that every application received is personally reviewed by our team – SDR does not use automated screening tools. Applicants must be eligible to live and work in the UK to apply for this role.

Please reference the job title and location in the subject of your email. To apply click here to send us your CV and cover letter >>

 

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