Resourcing (SDR)  >  The SDR Jobs Board  >  SDR, First Line Support Analyst

SDR, First Line Support Analyst

SDR Logo 2015

 

 

Salary: £20,000 - £25,000 + benefits

Location: London EC2

To apply click here to send us your CV and cover letter >>

Please reference the job title and location in the subject of your email

Our Client specialises in developing and delivering a range of IT based consultancy, products, solutions and services for the London based insurance market. They are focused on providing their clients with IT solutions of the highest quality whilst underpinning their services with a first-class support infrastructure. They are fully committed to supporting the London Insurance market reform agenda with electronic messaging software and associated products and services.

As such, they are expanding their support team and are looking for an additional support person to work with a newly released product for the market.

Summary of the role

Working as part of a small team this role reports directly to the Training & Support Manager. As well as covering first line support alongside other members of the support team, and for which full product training will be provided – you will be involved in the various administrative functions associated with this area; assisting with creating and maintaining procedures, working on reporting functions, data and trend analysis.

Technical Knowledge and Skills Preferred

  • Previous experience within a technology focused support desk environment.
  • Familiarity with the Microsoft Office Suite
  • ITIL based qualifications or at least good knowledge thereof
  • Structured and methodical way of working, with attention to detail
  • Flexible approach to working hours and willingness to provide out of hours support when required
  • Friendly and helpful “customer service” attitude

Personal Attributes

Beyond the technical experience listed above, more importance will be placed upon your personal attributes;

  • The ability to work independently without constant supervision whilst taking ownership of tasks;
  • The ability to work closely with other team members.
  • Demonstrate a passion for quality and pride in your work;
  • An enquiring mind and the desire to constantly improve your skills and knowledge.

This is a client facing role and so you must be articulate and possess excellent interpersonal and communication skills.

Remuneration & Reward

An excellent, City based working environment, a competitive salary commensurate with the candidate’s experience level.

Please reference the job title and location in the subject of your email. To apply click here to send us your CV and cover letter >>

 

Be Involved

  • Service Desk Training

    Senior Analyst to Team Leader

    15 - 16 May, Birmingham

  • Service Desk Training

    Service Desk Manager

    15 - 18 May, Kent

  • Service Desk Training

    Service Desk Analyst

    12 - 14 June, Birmingham

Text size A A A