Certification (SDC)  >  Download Your SDC Handbook

Download Your SDC Handbook

If you would like your own copy of the SDC Essential Handbook containing fantastic resources and reference material such as:

  • An introduction to Service Desk Certification
  • The SDI Service Desk Standard
  • The Service Desk Assessment and Audit Process
  • The Formal Service Desk Standard
SDC Essential Handbook
   

Please fill in the form below to access your free handbook. The objective of the guide is to provide an easy to read document that explains the nature, content and aim of Service Desk Certification.

Be Involved

  • Service Desk Training

    Senior Analyst to Team Leader

    15 - 16 May, Birmingham

  • Service Desk Training

    Service Desk Manager

    15 - 18 May, Kent

  • Service Desk Training

    Service Desk Analyst

    12 - 14 June, Birmingham

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