Certification (SDC)  >  Performance Results Reporting

Performance Results Reporting

SDI Service Desk Standard – Reporting Compliance 
SDI’s service desk reporting compliance audit proves that a software vendors’s  IT service desk tool complies with the requirements of SDI’s service desk certification standard. In order to achieve compliance, vendors must demonstrate how their tool reports on SDI's  prescribed performance measures. The tool must comply in the the following ways:
quick and efficient display of  the performance results data
data is presented in a clear and concise way
The data must be displayed graphically and comply with the following:
Graph has an actual line
Graph has a target line
Graph has a trend line
Data is trended over a rolling 12 month period

 

Does your service desk tool produce metrics reports that are compliant with the SDI Service Desk Standard?

SDI’s service desk reporting compliance audit proves that a software vendor's IT service desk tool complies with the requirements of SDI’s service desk certification standard. In order to achieve compliance, vendors must demonstrate how their tool reports on SDI's  prescribed performance measures. The tool must comply in the the following ways:

  • Quick and efficient display of the performance results data
  • Data is presented in a clear and concise way

The data must be displayed graphically and comply with the following:

  • Graph has an actual line
  • Graph has a target line
  • Graph has a trend line
  • Data is trended over a rolling 12 month period

SDI's Service Desk Standard

SDI's best practice standards are here to help service desks thrive. They set out clear definitions for what is expected in the key service desk roles of analyst and manager, and for the service delivery quality expected of a service desk in the 21st century.

Download Here

Pocket guide small

Compliant Organisations

             
Cherwell Logo   New Landesk   Sunrise logo New sept '14   Marval

Be Involved

  • Service Desk Training

    Service Desk Manager

    10 - 13 April, Manchester

  • Service Desk Training

    Service Desk Analyst

    24 - 26 April, Kent

  • Service Desk Training

    Service Desk Manager

    24 - 27 April, Leeds

Text size A A A