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Terms & Conditions

Experience Events

Payment must be made in full before the event.

Cancellations must be notified at least 48 hours prior to the event taking place, either in writing or by email. If notification is not received, or is within 48 hours of the event, no refund will be given and, where applicable, the free member place will not be returnable.

SDI reserves the right to cancel an event, change the venue, amend the dates, the fees or speakers at any time without prior notice.

This excludes the SDI Annual Conference.

View full terms and conditions for our events


Course fees are payable in full before the start of the course. Should you be unable to attend a substitute delegate is welcome at no extra charge, simply notify SDI of any changes at least 48 hours before the course starts.

You may change the date of attendance or cancel attendance at a course subject to a scale of charges included in our full terms and conditions.

View full terms and conditions.

SDI reserves the right to cancel a course, change the venue, amend the dates, fees or course tutors at any time without prior notice.


On receipt of your joining application, SDI will contact you to arrange payment and complete the joining process.

Membership will be activated only when full payment of the membership fee is received by SDI and at this time your chosen username and password for the members section of the website will be activated.

Cancellations can be accepted at any time, however, no refund of the annual fee will be given either in part or full.

Members will receive a number of free places at SDI experience events every year (Platinum 10 places, Gold 3 places, Silver 2 places). The event allocation runs from January to December, regardless of the month in which the membership is activated. Free event places are re-set to the full allocation on 1 January every year. Any unused places at the end of the year will be forfeited and will not be carried over.

Be Involved

  • Service Desk Training

    Senior Analyst to Team Leader

    15 - 16 May, Birmingham

  • Service Desk Training

    Service Desk Manager

    15 - 18 May, Kent

  • Service Desk Training

    Service Desk Analyst

    12 - 14 June, Birmingham

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